Operations Manager – Training & Client Delivery

Job Title: Operations Manager – Training & Client Delivery

Location: Winnersh

Salary: £43,000 – £46,000 per annum, depending on experience

Job Type: Full-time, Permanent

About us:

Media First was formed 40 years ago. Initially, we specialised in media training before evolving to help our clients with their wider communications, management and leadership challenges.

Our company is growing. We currently work with 40 of the FTSE 100 and have just moved into state-of-the-art TV and radio studios in Winnersh.

The Role:

This is a rare opportunity to take ownership of how our training is delivered—ensuring every course, client interaction, and studio session runs seamlessly.

We’re looking for an experienced Operations Manager to lead our small but busy operations team and oversee the day-to-day delivery of our training programmes. You’ll play a central role in the business, supporting account managers, trainers, and clients while making sure everything runs smoothly behind the scenes.

You’ll also be a key presence in our training studios—helping to create a professional, organised, and high-quality experience for clients on the day.

This is a hands-on position at the heart of the business. You’ll take responsibility for planning, coordinating, and delivering multiple training projects—ensuring nothing is missed and everything runs to schedule.

You’ll be someone who cares about the detail and takes pride in delivering an exceptional experience for every client.

Key responsibilities include:

· Coordinating and scheduling multiple training projects without clashes

· Managing studio bookings, trainers, and client logistics

· Overseeing client communications, contracts, and delivery timelines

· Supporting account managers to ensure a seamless, high-quality client experience

· Acting as the main point of contact during training days in our studios

· Managing and supporting a small operations team

· Using Office 365 tools (Teams, SharePoint, Outlook) to manage workflows and keep teams aligned

· Identifying opportunities to improve processes and ways of working

About you:

You’ll need to be confident managing priorities, making decisions, and staying calm under pressure. This is a role for someone who enjoys responsibility and takes pride in delivering consistently high standards.

You’re organised, approachable, and enjoy making things run smoothly. You’re comfortable leading others, solving problems, and building strong relationships across a business.

You also understand the importance of delivering exceptional customer service and creating a positive, professional experience for clients at every touchpoint.

You’ll be confident using technology in your day-to-day work and comfortable navigating Office 365 tools to keep everything running smoothly.

We’re looking for someone with:

· Experience in operations, project coordination, or service delivery

· Experience managing or supporting a small team

· Strong organisational and scheduling skills

· The ability to manage multiple priorities and deadlines

· Excellent communication and stakeholder management skills

· A proactive, solutions-focused approach to problem solving

· High attention to detail and a commitment to quality

· Strong IT confidence, including regular use of Office 365 tools (Teams, SharePoint, Outlook)

Desirable (but not essential):

· Experience working in training, events, or similar delivery-focused environments

· Experience using CRM systems such as Microsoft Dynamics or HubSpot

What We Offer:

· Competitive salary (£43,000 – £46,000 depending on experience)

· Pension scheme

· 23 days’ annual leave, rising to 25

· Opportunity to work with high-profile, global brands

· A fast-paced, varied role in a growing business

· A supportive, friendly team environment

· Hybrid working (up to two days from home after probation)

As the business grows, this role will play an important part in shaping how our operations function develops—giving you the opportunity to influence processes and make a real impact.

To apply for the role please click APPLYto submit your CV and Covering Letter.

Candidates with experience of; Operations Manager, Office Manager, Business Support Manager, Operations Project Coordinator, Operations Coordinator, Executive Assistant, or Team Leader may also be considered for this role.